Billing and Account Info

  • Can I try it before I buy it?
    • As a new user you will be entitled to one 7 day free trial of UrbanflixTV. We encourage everyone to take advantage of that opportunity to make sure that the service works properly for you and is what you expect it to be.

      All you need to do is go to and sign up for a free trial which includes setting up an account with billing information. Once your 7 day trial is over then you will be charged until you cancel your subscription.

      If you don’t wish to be charged, just go to My Account, click the Billing tab and Cancel before your 7 day trial is over. You may be asked to sign in again.

  • How do I cancel?
    • To cancel your trial or your monthly membership, go to, sign in, then select My Account, go to the Billing tab, you will see the cancel option at the bottom. You may be asked to sign in again to confirm.

  • Why am I Being Taxed?
    • Due to new regulations, UrbanflixTV is required to charge tax on our service. The tax is based on local and state laws and will be applied based on your billing address.

  • How do I update or change my credit or debit card?
    • If you need to change the payment method on file (or if you've received a notification from us that your card has expired or was declined), go to My Account page and click the Billing tab to update all of your account information (you must be signed in).

  • Why do you require a credit card from me for a free trial?
    • We are following the standard practices of the other streaming subscription services and requiring billing info as part of the trial sign-up process. Not only is this standard practice but it also gives us an added layer of security for our programming. We are only allowed to show these programs to customers in the U.S. To be secure, we are using both IP address as well as credit card information to verify location.

  • If this is a free trial then why is there a charge on my credit card statement?
    • You may see a charge authorization pending on your credit card statement, in particular if you used a Discover or American Express cards. In order to verify that you have an account in good standing, these companies require a "pending authorization" on file. However, you will not be charged anything until after your free trial period has ended.